Shipping :
- We charge a flat rate of $10 for domestic shipping. Orders are shipped via USPS Ground Advantage or USPS Priority Mail.
- For international orders, shipping fees are calculated based on the actual shipping cost.
Return Policy :
We want you to be happy with your purchase. If you are not completely satisfied, we are here to help.
- Tea Products
If your tea arrives damaged or incorrect, please contact us within 7 days of delivery and we will gladly assist you. - Teaware & Accessories
Unused teaware and accessories may be returned within 14 days of delivery for a refund or exchange. Items must be in their original condition and packaging. - Non-Returnable Items : Opened tea products, used tea ware or accessories, sale or clearance items
- Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your package. Include your order number and photos of the item and packaging so we can resolve the issue promptly. - Return Shipping
Customers are responsible for return shipping costs unless the item arrived incorrect. Original shipping fees are non-refundable. - How to Start a Return
To request a return or report an issue, please contact us with your order number and details of the problem. We will provide return instructions.
Thank you for supporting our tea business.